- How do I place an order?
You can browse our products directly on our website. After selecting the products you want, click “Add to Cart” and then proceed to the checkout page. Follow the instructions to enter your shipping address and payment information to complete your order.
- Can I modify or cancel my order?
Once order processing begins, we generally cannot modify or cancel orders. If you need to make changes, please contact customer service as soon as possible, and we will do our best to assist you.
- Do you offer worldwide shipping?
Currently, we only offer shipping within the United States. If you are outside of the United States, you may need to purchase our products through other channels.
- How long does it take for shipping to arrive?
Shipping time depends on product stock and your shipping address. Typically, orders will be processed within 2 business days, and tracking information will be provided via email after shipment.
- How are shipping costs calculated?
Shipping costs will be automatically calculated and displayed at checkout based on your shipping address, selected shipping method, and order amount. In some cases, shipping may be free for orders exceeding a certain amount.
- Is my product covered by warranty?
We offer a one-year warranty on all products sold. The warranty covers manufacturing defects but not problems caused by misuse, abuse, or accidental damage.
- Can I return or exchange this product?
If you are not satisfied with your purchase, you can apply for a return or exchange within 3 days of receiving the goods. Please ensure the product is intact and in its original packaging. For specific procedures, please see our return and exchange policy.
- What if there is a problem with the product I received?
If you find any damage or other problems with the product upon receipt, please contact us within 3 days and provide relevant photos. We will arrange a replacement or refund for you.
- How do I clean and care for my hair dryer and straightener?
To maintain optimal product performance, please follow these cleaning and care recommendations:
Disconnect the hair dryer and straightener from the power cord and allow them to cool down after use.
Wipe the outer casing regularly with a damp cloth. Avoid using corrosive cleaning agents.
Do not allow the devices to come into contact with water or other liquids.
- Will using these products affect my hair?
The effects of each product vary from person to person. We recommend choosing products suitable for your hair type and following the instructions for use. If you have specific hair problems, we suggest consulting a professional hairstylist.
- What if I can’t find the product I want on the website?
If you can’t find a particular product on the website, please contact us through customer service. We will do our best to help you find the product you need or provide other recommendations.
Thank you for your attention and support. We look forward to providing you with high-quality products and services!