We are committed to providing high-quality products and an exceptional shopping experience. If you are not satisfied with your purchase of a hair dryer, straightener, or makeup brush, please follow our return policy.
Return Period
Customers may request a return within 3 days of receiving the product. Returns after this period will not be accepted.
Return Conditions
To ensure a smooth return, please meet the following conditions:
The product must be unused and in brand new condition (including opened and unopened products).
The product must be in its original packaging and include all labels and accessories.
The warranty card, invoice, and other relevant documents must be returned together.
Return Application Process
Please follow these steps to apply for a return:
Contact our customer service team, providing your order number and the reason for the return.
Our customer service staff will provide you with a return address and specific return instructions.
Please send the product back according to the instructions provided by our customer service staff.
Return Shipping Costs
If the return is due to product defects, incorrect shipment, or other reasons on our part, we will cover the return shipping costs.
If you request a return for personal reasons (e.g., dislike), you will be responsible for the return shipping costs.
Refund Processing
We will process your refund within 7-10 business days after receiving the returned item and confirming that it meets the return conditions. The refund will be credited to the original payment method; the specific arrival time may vary depending on the bank or payment platform.
Exchange Policy
For exchanges, please contact customer service and follow the return process. You can choose to return the original item and place a new order.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
Opened and used makeup brushes.
Unpackaged hair straighteners or hair dryers.
Special Notes
Return policies for promotional items (such as discounted or special offers) may vary; please refer to the relevant instructions at the time of purchase.
Return address: 1982 BAKER RD NW, ATLANTA, GA, 30318
Phone: 229 466 3914
Email: yashekaroberts@zxmode.store